At Pastime WoodWorks, our first and foremost goal is your absolute satisfaction with our handmade, Made in the USA craftsmanship. Because every piece is unique and often involves negotiated pricing, we don’t believe in a one-size-fits-all return form.
If something isn’t right, we want to hear from you directly. Before considering a return, I ask that you contact me so I can personally address your concerns. Whether it’s a minor adjustment or a complete replacement, my priority is to Make It Right through open, honest communication.
I Stand Apart: By requiring direct interaction for refunds and returns, we maintain the personal, brick-and-mortar feel in an online space.
Fair Pricing: Our policy avoids the “free shipping” model common in mass-market retail and instead focuses on fair, negotiated value for both custom and standard item purchases.
Please Note: I do not claim to offer “free shipping” and then hide shipping costs in the price of items. For example, if you choose to pick up your item at the workshop rather than having it shipped, you are not required to pay for shipping. You pay exactly what it costs us to pack and ship your items — not a penny more.
To ensure you are satisfied with the specifications and pricing of your piece, I strongly encourage using our direct contact options — including phone consultations and Google Meet sessions — both before purchase and if any issues arise after delivery.
Many of my items feature “Call to Negotiate” messaging to allow for custom details and fair value.
Custom / Commissioned Work:
Because these pieces are handcrafted specifically for you based on our agreed-upon terms, they are generally non-refundable once production has begun.
Standard Items:
If you are unsatisfied with a non-custom item, please contact me within [14] days of delivery so we can discuss a resolution.
We stand behind the quality of our work. However, natural variations in wood grain, color, and texture are part of the beauty of handmade items and are not considered defects. If a product arrives damaged or does not meet the standards we discussed, we will work with you immediately to repair or replace it.
If you have any questions or concerns about your order:
Refund Method: Refunds are issued to the original payment method or provided as store credit.
Building on our “Make It Right” philosophy, our shipping and delivery practices reflect the same high-touch, personalized service as our sales process. Because pricing and specifications are often negotiated, this policy is designed to move away from an automated checkout experience and toward a professional, consultative partnership.
At Pastime WoodWorks, we don’t just ship boxes — we deliver handcrafted furniture, woodworking pieces, and décor that deserve careful handling. Because our work ranges from small carvings to full furniture builds, we offer tailored shipping and delivery solutions.
Negotiated Shipping:
For items featuring “Call to Negotiate” pricing, shipping costs are calculated based on your location, item dimensions, and handling requirements. These costs are discussed and agreed upon during our consultation so there are no surprises.
Standard Shipping:
Smaller, non-negotiated standard items that are already produced are shipped within the United States via tracked carriers such as UPS.
White Glove Delivery:
For larger or high-value custom pieces, we can arrange professional furniture movers who will deliver the item directly into your home.
We love serving our neighbors. If you are located within [75 miles] of our shop:
Personal Delivery:
Flat-rate local delivery is available. We will coordinate a specific date and time that works with your schedule.
Free Shop Pickup:
You are welcome to avoid shipping costs entirely by picking up your piece directly from our workshop. Please call ahead to schedule a pickup time.
Because our products are Made in the USA and often built to order, lead times vary. An estimated completion and shipping date will be provided during your initial phone or Google Meet consultation. Once shipped, tracking information will be sent via email.
Our payment process is designed to be as flexible as our products, services, and designs, accommodating both direct website purchases and negotiated custom commissions.
For custom orders and items requiring consultation:
Deposits:
A [50%] non-refundable deposit is typically required to secure materials and begin production.
Final Balance:
The remaining balance is due upon completion, prior to shipping, or at the time of local delivery or pickup.
To keep the process seamless, we accept the following payment options:
Secure Online Payments:
Processed via Stripe. Major credit cards (Visa, Mastercard, American Express) and supported digital wallets are accepted.
Direct Invoicing:
For negotiated sales, secure electronic invoices are sent via email.
In-Person Payments:
For local pickups and deliveries, we accept cash or checks only.
Your financial security is paramount. All online transactions are processed through encrypted, industry-standard payment gateways. We will never request full credit card details over the phone or during a Google Meet session. Payment will always be completed through a secure link.
By discussing shipping and payment details during phone or Google Meet consultations, we eliminate the friction of hidden fees and unclear expectations that often lead to return requests. Expectations are set clearly — before the first piece of wood is ever cut.